Returns & Repairs
Information regarding returns, exchanges and defective items.
How can I return an item?
Returns can be requested within 30 days after receiving your order.
To request return instructions, please contact us via email:
Please include your order number, delivery number, or invoice number in your request.
Once approved, you will receive further return instructions. Please include a note inside the package with your order information.
Personalized or engraved items may be excluded from cancellation rights unless covered under warranty.
Refunds will be issued to the original payment method used during checkout.
Exchanges & Defective Items
If you received a defective item or an incorrect order, please contact our support team:
Briefly describe the reason for your request (Return, Exchange, or Complaint) and include your order details.
For faster replacements, we recommend placing a new order separately, subject to product availability.
Returned items and replacement orders are handled independently.
Return Address
Temporex Lifestyle GmbH
Hinsbecker Löh 10
45257 Essen
Germany